Terms of service

These Terms of Service explain the conditions that apply when you browse, access or make a purchase through Charlotte & Lane.

Overview

The website is operated by Charlotte & Lane. Throughout these Terms, the words “we”, “us” and “our” refer to Charlotte & Lane.

By accessing our website or purchasing products from our store, you agree to these Terms of Service and any additional policies referenced on our website, including our Privacy Policy, Shipping Policy and Return & Refund Policy.

These Terms apply to all visitors and customers using our website. Please read them carefully before placing an order or using our services. If you do not agree with these Terms, you should not use our website.

1. Online Store Terms

By using our website, you confirm that you are legally permitted to enter into a purchase agreement in your country of residence, or that you have the necessary permission from a parent or legal guardian.

You agree to use our website and products only for lawful purposes. Any misuse of our services or violation of applicable laws may result in restricted access to our website.

2. General Conditions

We reserve the right to refuse or restrict access to our services where there is a legitimate reason to do so, including suspected fraud, unlawful activity or misuse of our website.

Certain information transmitted through the internet may pass through different networks. Payment information is processed through secure payment systems designed to protect your financial details.

3. Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, occasional inaccuracies or outdated information may occur. Product descriptions, availability and other website content may be updated when necessary.

If you require clarification about a product or service, please contact our customer support team before placing an order.

4. Changes to Services and Prices

Product prices and availability may change from time to time.

We may update, modify or discontinue products or website features when necessary. Any changes to prices will not affect orders that have already been accepted, unless otherwise required or permitted by applicable law.

5. Products and Services

Our products are offered through our online store and may be available in limited quantities.

We aim to display product descriptions, colours, sizes and images as accurately as possible. However, colours may appear slightly different depending on your screen settings.

Returns, refunds and exchanges are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

6. Billing and Account Information

Customers must provide accurate and complete billing, delivery and contact information when placing an order.

We may contact you if additional information is required to process your purchase.

We reserve the right to review, cancel or refuse orders where there are reasonable concerns about fraudulent activity, incorrect information or product availability. Any cancellation will be handled in accordance with applicable consumer laws.

7. Optional Third-Party Tools

Our website may provide access to services or tools operated by third parties.

These tools may be subject to their own terms and privacy policies. We recommend reviewing the relevant conditions before using them.

We are not responsible for the independent operation of third-party services, except where applicable law provides otherwise.

8. Third-Party Links

Our website may contain links to external websites that are not owned or controlled by Charlotte & Lane.

We do not control the content, availability or privacy practices of these websites.

We encourage customers to review the terms and policies of external websites before sharing personal information or making purchases through them.

9. Customer Feedback and Submissions

If you submit reviews, suggestions, comments or other feedback, you grant Charlotte & Lane permission to use that content for legitimate business purposes, including improving our products and services, subject to applicable law.

You agree not to submit content that is unlawful, misleading, offensive, defamatory or infringes the rights of others.

We may remove inappropriate content from our website where reasonably necessary.

10. Personal Information

Any personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect customer information, as well as the rights available to individuals under applicable data protection laws.

11. Errors, Inaccuracies and Omissions

Occasionally, our website may contain errors relating to product descriptions, pricing, availability or other information.

We reserve the right to correct such errors and update inaccurate information.

Where an error affects an existing order, we will contact the customer and handle the situation in accordance with applicable consumer protection laws.

12. Prohibited Uses

You agree not to use our website for activities that are unlawful, fraudulent or harmful.

Prohibited activities include:

Violating applicable laws or regulations.
Infringing intellectual property rights.
Submitting false or misleading information.
Distributing viruses, malware or harmful software.
Attempting to gain unauthorised access to our systems.
Interfering with the security or normal operation of our website.
Using our services to harass, threaten or discriminate against others.

We may restrict access to users who violate these conditions.

13. Disclaimer of Warranties and Limitation of Liability

We aim to provide a reliable, secure and accessible shopping experience. However, we cannot guarantee that our website will always operate without interruptions or technical errors.

To the extent permitted by applicable law, Charlotte & Lane is not responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, death or personal injury caused by negligence, or any statutory consumer rights.

Your legal rights as a consumer remain unaffected.

14. Indemnification

Where permitted by applicable law, you agree to compensate Charlotte & Lane for reasonable losses or costs arising directly from your unlawful use of our website or a serious breach of these Terms.

This provision does not limit your statutory consumer rights or impose liability where doing so would be unlawful.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be treated as ineffective only to the extent necessary.

The remaining provisions will continue to apply.

16. Termination

These Terms remain applicable while you use our website and services.

We may suspend or terminate access to our website where a user seriously violates these Terms or engages in unlawful activity.

Termination does not affect any rights or obligations that arose before access was restricted, including existing consumer rights relating to purchases.

17. Entire Agreement

These Terms of Service, together with the policies referenced on our website, set out the conditions governing your use of Charlotte & Lane.

They replace previous website-related communications concerning the same subject matter, except where otherwise required by law.

Nothing in these Terms removes rights that customers are entitled to under applicable consumer protection legislation.

18. Governing Law

These Terms are governed by the laws of the Netherlands.

If you are a consumer residing in the United Kingdom or another country, you may also benefit from mandatory consumer protection rights provided by the laws of your country of residence.

Nothing in these Terms limits those mandatory rights.

19. Changes to These Terms

Charlotte & Lane may revise these Terms of Service to reflect changes in our business operations, website features or legal requirements.

The most recent version will be available on this page.

Changes will apply from the date they are published, unless otherwise stated. Any changes affecting existing orders will be handled in accordance with applicable law.

We recommend reviewing these Terms periodically.