Welcome to the Charlotte & Lane Frequently Asked Questions page.
Here you'll find helpful information about orders, delivery, returns and customer support. If you need further assistance, please don't hesitate to get in touch with our team.
1. How long will it take to receive my order?
Answer: Our estimated delivery times within the United Kingdom are:
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Handling time: 1–2 business days (Monday to Friday)
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Transit time: 6–8 business days (Monday to Friday)
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Estimated total delivery time: 7–10 business days
Delivery times may occasionally vary due to public holidays, courier delays or other unforeseen circumstances.
For additional information, please visit our Shipping Policy.
2. Do you offer free shipping?
Answer: Yes! Charlotte & Lane offers free standard shipping on all orders within the United Kingdom, with no minimum purchase required.
For more information, please visit our Shipping Policy.
3. Where is Charlotte & Lane located?
Answer: Charlotte & Lane is an online fashion boutique operated by Double A Logistic, a business registered in the Netherlands.
We offer a carefully selected range of fashion products for customers throughout the United Kingdom.
Our registered business address is Graan voor Visch 16433, 2132 XE Hoofddorp, Netherlands.
4. What if I receive a defective product?
Answer: If your item arrives faulty, damaged or incorrect, please contact our customer support team as soon as possible.
We will review the issue and arrange an appropriate solution, such as a replacement or refund, in accordance with your consumer rights.
For more information, please refer to our Return & Refund Policy.
5. Can I cancel my order after it's placed?
Answer: If you wish to cancel your order, please contact our customer support team as soon as possible, preferably within 24 hours of placing your order.
We will do our best to accommodate your request before dispatch. Your statutory cancellation rights remain unaffected.
6. What is your return policy?
Answer: At Charlotte & Lane, we aim to make returns as straightforward as possible.
Our return period is 30 days, subject to the conditions explained in our returns policy. Your statutory consumer rights remain unaffected.
For complete information about returns, eligibility and instructions, please visit our Return & Refund Policy.
7. When will I get my refund after returning a product?
Answer: Once your returned item has been received and reviewed, we will process any refund due in accordance with our refund policy and applicable consumer law.
Refunds are issued to your original payment method. The time required for the funds to appear may depend on your payment provider.
For more information, please visit our Return & Refund Policy.
8. Do you offer any warranties or guarantees on your products?
Answer: All purchases from Charlotte & Lane are covered by applicable consumer protection laws.
If you experience a problem with your purchase, please contact our customer support team so we can assist you.
For additional information, please visit our Return & Refund Policy.
9. How can I contact customer support?
Answer: You can reach our customer support team through our Contact Us page or by emailing us at info@charlotteandlane.com
Our customer service hours are Monday to Friday, 9 AM–5 PM (UK time).
We aim to respond to customer enquiries within 24 hours.
10. Do you ship internationally?
Answer: Charlotte & Lane currently focuses on delivering orders within the United Kingdom.
We do not currently offer international shipping outside the United Kingdom.
11. Do you have a physical store location I can visit?
Answer: Charlotte & Lane operates exclusively online and does not currently have a physical retail store.
You can explore our collections and place orders directly through our website.
12. Can I place a bulk order for my business or organisation?
Answer: For bulk orders or larger purchases, please contact our customer support team at info@charlotteandlane.com
We will review your enquiry and let you know whether we can accommodate your request.
13. What is the process for exchanging a product?
Answer: If you would like to exchange an item for a different size, colour or style, please contact our customer support team.
Exchange options depend on product availability and our returns policy.
For further information, please refer to our Return & Refund Policy.
14. How can I track my order?
Answer: Once your order has been dispatched, tracking information will be provided when available.
You can track your parcel through our Track Your Order page using the available tracking details.
Contact Information
Store Name: Charlotte & Lane
Company Name: Double A Logistic
Registration Number: 95735097
Business Address: Graan voor Visch 16433, 2132 XE Hoofddorp, Netherlands
Email: info@charlotteandlane.com
Phone: +447862601896
Customer Service Hours: Mon–Fri, 9 AM–5 PM (UK time – GMT/BST)
Weekend Hours: Saturday and Sunday: Closed
Response Time: We aim to respond to all customer enquiries within 24 hours.
Website: https://charlotteandlane.com