Shipping policy

At Charlotte & Lane, we aim to make your shopping experience as convenient and enjoyable as possible. We believe that clear shipping information is essential, which is why we provide details about our delivery process, estimated shipping times and available delivery services.

We are pleased to offer free shipping on all orders within the United Kingdom, with no minimum purchase required.

Shipping Locations

Charlotte & Lane currently offers delivery to customers throughout the United Kingdom.

This Shipping Policy applies to orders delivered within the United Kingdom.

For deliveries to other countries or regions, availability and any applicable shipping charges will be confirmed during checkout.

Delivery Times

We aim to process and dispatch orders as efficiently as possible. Estimated delivery times depend on order processing and the shipping carrier.

Order Processing Time: 1–2 business days (Monday to Friday)

Once an order has been processed, it will be handed over to one of our delivery partners.

Transit Time: 6–8 business days (Monday to Friday)

Estimated Total Delivery Time: 7–10 business days

Please note that delivery estimates may vary due to circumstances such as public holidays, high order volumes, carrier disruptions or unexpected logistical delays.

Delivery Partners

Charlotte & Lane works with shipping and logistics providers to deliver orders to customers across the United Kingdom.

Depending on the destination and available delivery services, orders may be transported by different carriers.

The carrier assigned to your order may vary depending on the shipping method and destination.

Shipping Costs

Free Shipping

We offer free standard shipping on all orders delivered within the United Kingdom.

There is no minimum order value required to qualify for free shipping.

Shipping Outside the United Kingdom

Where international shipping is available, any applicable shipping charges will be calculated and displayed during checkout before the order is confirmed.

Customers will be able to review the shipping costs before completing their purchase.

Delivery Issues

We understand how important it is for your order to arrive safely and within the expected delivery period.

If your package is delayed, missing or arrives with an issue, please contact our customer service team as soon as possible.

Our team will review the situation, assist with tracking enquiries and work towards an appropriate solution.

Any rights you have under applicable consumer protection laws remain unaffected.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can follow the progress of your delivery using our online tracking page:

Track Your Order: https://charlotteandlane.com/apps/parcelpanel

Tracking information may take some time to become available after the shipping carrier receives your parcel.

Questions?

If you have any questions about shipping, delivery estimates or the status of your order, please visit our FAQ page or contact our customer support team.

FAQ Page: https://charlotteandlane.com/pages/faqs

Our customer service team will be happy to assist you.