At Charlotte & Lane, we aim to provide a secure, transparent and convenient shopping experience. These Billing Terms & Conditions explain how payments, pricing, refunds and billing are handled when purchasing from our online store.
1. Accepted Payment Methods
Charlotte & Lane offers secure payment options to make shopping convenient for our customers.
We accept the payment methods displayed at checkout, which may include:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Payment method availability may vary depending on your device, location and payment provider.
All purchases on our UK store are processed in British Pounds Sterling (GBP).
2. Payment Processing
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Full payment is required when placing an order.
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Orders are only processed after successful payment authorisation.
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If a payment is declined or unsuccessful, the order may not be confirmed.
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Customers are responsible for providing accurate billing and payment information.
Once an order has been successfully placed, an order confirmation will be sent to the email address provided at checkout.
3. Pricing & Currency
All product prices displayed on Charlotte & Lane are listed in British Pounds Sterling (GBP).
We aim to ensure that all prices and product information are accurate. However, prices may be updated without prior notice.
Any applicable delivery charges or additional fees will be displayed during checkout before the order is confirmed.
Charlotte & Lane offers complimentary standard delivery across the United Kingdom.
4. Secure Payment Processing
Charlotte & Lane uses Shopify's secure checkout infrastructure and supported payment providers to process transactions.
Payment information is transmitted through secure connections and handled by the relevant payment providers.
Charlotte & Lane does not directly store customers' complete payment card details.
5. Refunds & Chargebacks
Refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Where a refund is approved, it will generally be issued to the original payment method.
The time required for funds to appear in your account may depend on your bank or payment provider.
If you experience a billing issue, duplicate charge or payment problem, please contact our customer service team at info@charlotteandlane.com.
Customers retain their rights to raise payment disputes or chargebacks through their payment providers where applicable.
6. Fraud Prevention
To protect our customers and business, Charlotte & Lane may review orders for suspected fraudulent or unauthorised activity.
We reserve the right to place an order on hold or cancel it where there are reasonable grounds to suspect fraud, subject to applicable laws.
Additional verification may be requested where reasonably necessary to protect against unauthorised transactions.
7. Contact Information
Store Name: Charlotte & Lane
Company Name: Double A Logistic
Registration Number: 95735097
Registered Business Address: Graan voor Visch 16433, 2132 XE Hoofddorp, Netherlands
Email: info@charlotteandlane.com
Phone: +447862601896
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time – GMT/BST)
Response Time: We aim to respond to customer enquiries within 24 hours.